Loading... Please wait...

FAQ

Ordering |Shipping |ReturnsProduct InfoCompany Info



ORDERING

What should I expect to happen once I place an online order?
Once you submit your order, we will email you confirming that we have received your order. Most orders ship from our North Canton, Ohio, facility within 2 business days of receipt. Once your order has shipped, you will receive a notification, via email, with tracking information.

Can I cancel or change an order after it has been submitted?
You cannot cancel or change your submitted order through our website. Email centralvacuums@h-pproducts.com or leave a message at 1-800-822-8356 to contact Customer Service about your order. Please include your order number in all correspondence. Someone will contact you shortly regarding your order. Customer Service hours are 8:00 am - 5:00 pm EST, Monday-Friday. Due to our quick shipping turnaround (usually within 2 business days) some orders may not be able to be canceled or changed. You can place additional orders or return your order once you receive it.

How can I check on the status of my order?
You may email our customer service department at centralvacuums@h-pproducts.com or leave a message at 1-800-822-8356. Please include your order number in all correspondence. Someone will contact you shortly regarding your order. Customer Service hours are 8:00 am - 5:00 pm EST, Monday-Friday.


Do I have to pay sales tax?
We collect the applicable sales tax on all orders shipped to Ohio, California, Virginia, Texas and Maryland.


SHIPPING

How do you ship orders?
We use UPS as our delivery agent. Most orders ship within 2 business days of order receipt.

What are your shipping rates?
We use a value-based shipping chart for orders:

Shipping Rates for Contiguous 48 States:

Order TotalShipping Charge
$0.00-$24.99  $6.95
$25.00-$74.99  $8.95
$75.00-$149.99  $10.95
$150.00-$224.99  $12.95
$225.00-$299.99  $13.95
$300.00-$999.99       $15.95

 

Shipping Rates for Alaska and Hawaii:

Order TotalShipping Charge
$0.00-$24.99  $25.95
$25.00-$74.99  $35.95
$75.00-$149.99  $45.95
$150.00-$224.99  $65.95
$225.00-$299.99  $75.95
$300.00-$999.99       $95.95

 


Can I have my order shipped to me at a different address?
You can ship an order to yourself at a different address. Physical street addresses must be used for UPS shipping. We cannot ship to P.O. Boxes.

Do you ship internationally?
No. At this time we only ship to U.S. addresses.


RETURNS

How do I return an item?
If you wish to return an item, please complete the following steps:

Email centralvacuums@h-pproducts.com or leave a message at 1-800-822-8356 for a Return Authorization Number. (Customer service hours are Monday-Friday, 8 am – 5 pm EST)
Address returned item to:
H-P Products, Inc.
Attn: Returns, Return Number __________
4282 Strausser St. NW
North Canton, OH 44720
Please reference Return Number on the outside of the shipping carton to assure proper credit.
Credit will be issued 7-10 business days after receipt. There is no credit on shipping charges

What should I do if I received a damaged, missing or incorrect item(s)?
You may email centralvacuums@h-pproducts.com or leave a message at 1-800-822-8356 for our customer service department.


PRODUCT INFORMATION

How do I know what kind of valves I have?
Simply refer to our valve information sheet.

I have a different brand of central vacuum system (Beam, Nutone, Vacumaid, AirVac, Air Force, SilentMaster, FloMaster, Eureka, VacMaster, Electrolux, Hoover, etc). Will your accessories work with my system?
Our accessories are compatible with most central vacuum brands and will also work with some portables and uprights. The inside diameter of all attachments is 1 1/4". When ordering hoses, please make sure you order the correct hose end for your inlet valves. To see the options, please view our valve chart.

I have Universal or VACUFLO style valves – can I order an electric powerhead?
Yes. We offer both Universal and VACUFLO style hoses for electric powerheads which include a 6´ electrical cord "pigtail." Once plugged into a standard electrical outlet, the pigtail will allow your central vacuum system to use electric powerheads such as the Edge.

What is the warranty on your products?
Accessories covered by warranty are any genuine H-P Products accessories (non-expendable parts) including hoses, wands, cleaning tools, and power brushes. All accessories sold on this site (with the exception of turbine powerheads) are covered for one year from the date of purchase for repair or replacement. Turbine powerheads are covered for three years from the date of purchase for repair or replacement. Consumable items such as light bulbs, belts, filters and beater brushes are not covered by this warranty.

Do you sell Dirt Devil® upright and portable vacuums or accessories?
No. H-P Products offers Dirt Devil® products for Central Vacuum Systems only. If you are looking for Dirt Devil® upright or portable vacuums, please visit their website at www.dirtdevil.com.


COMPANY INFORMATION

Who maintains Central Vac Headquarters online store?
This store is maintained by H-P Products, Inc., manufacturer of the VACUFLO®, Element and Dirt Devil® Central Vacuum Systems and accessories. CentralVacHeadquarters.com is the online store for the following websites: www.vacuflo.com, www.dirtdevilcentral.com, www.vroomyourroom.com and www.turbocats.com
H-P Products
512 W. Gorgas St. 
Louisville, OH 44641
1-800-822-8356